In the case your order is damaged, lost or stolen email us at: hello@til-time.com and we will do everything we can to help you. 

Products can be returned within the withdrawal period specified in Article L221-28 of the Consumer Code,  i.e. 14 days after receipt of the products. You can return your order, at your own expense and in the original packaging, to the following address:

Til SAS 

88 avenue des Ternes 

75017 – Paris - France

The refund will be made within 30 of our receiving the returned product. Products can only be returned and refunded if they are unopened, unused and undamaged.

Exchanges are not possible. 

No, unfortunately, once your order has been placed it can no longer be canceled. 

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