Foire aux questions

Retrouvez ici l'ensemble des questions les plus fréquemment posées.

We believe that pregnancy is so precious that any change to your routine, in any domain, is worth seeking medical advice for. That being said, the fact that we use no controversial ingredients, the gentleness of linden and the natural nature of our active ingredients make our formulas very gentle.

Yes, absolutely. At the moment TiL can be shipped to all European Union member states : Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain and Sweden and also the United Kingdom, Switzerland, Norway and the French overseas departments (DOM).

Delivery for France :

  • Colissimo domicile without signature: 6€, free for purchases over 80€, shipped within 2 business days, La Poste is committed to delivering within 48h 
  • Colissimo relais : 4€, free for purchases over 80€, shipped within 2 business days, La Poste is committed to delivering within 48h
  • Chronopost express : 14€, shipped within 2 business days, delivered the day after shipping 

Please note: additional delivery time may apply for Corsica and the coastal islands. 

Delivery for International (European Union, United Kingdom, Switzerland, Norway, French DOM TOM) :

  • Chronopost : 17€, free for purchases over 150€, shipped within 2 business days, delivered within 2 to 5 days, depending on country

Please note: Customs fees may be levied by countries outside the EU, custom fees are the customer’s sole responsibility. 

No, unfortunately, once your order has been placed it can no longer be canceled. 

Yes, of course, the Colissimo Relais delivery option is available. 4€ for all orders under 80€, free over that amount. shipped within 2 business days, La Poste is committed to delivering within 48h.

Products can be returned within the withdrawal period specified in Article L221-28 of the Consumer Code,  i.e. 14 days after receipt of the products. You can return your order, at your own expense and in the original packaging, to the following address:

Til SAS 

88 avenue des Ternes 

75017 – Paris - France

The refund will be made within 30 of our receiving the returned product. Products can only be returned and refunded if they are unopened, unused and undamaged.

Exchanges are not possible. 

We accept the following payment methods: 

  • PayPal
  • Credit card via our external provider stripe (MasterCard, American express, visa). Our site complies with the highest security standards with SSL protocol. 
  • Depending on availability on your device: Google Pay and Apple Pay.  

In the case your order is damaged, lost or stolen email us at: hello@til-time.com and we will do everything we can to help you. 

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